Policies, clearly explained.

• Order data: name, delivery address, billing address, email, phone (optional), basket contents, payment confirmation. Payment card numbers never touch our server: the payment provider handles that side directly.
• Account data: if you create an account, your password is salted and hashed by WordPress core. We see only the hash.
• Communications: email replies, contact form submissions, returns correspondence.
• Analytics: aggregated traffic data, and only if you accept analytics cookies. We do not sell or share individual-level data.

Order records are kept for 7 years to satisfy HMRC bookkeeping rules. Account profiles persist until you ask us to delete them. Email correspondence is kept for 24 months and then purged. Analytics aggregates are anonymised at source.

You can request a copy of your data, ask us to correct it, ask us to delete it, or withdraw any optional consent. Email hello@crisps.biz with the subject line "Data request" and we will respond within 30 days. You can also complain to the Information Commissioner's Office (ico.org.uk) if you are not satisfied.

Our delivery carriers receive your delivery name and address. Our payment provider receives the payment amount and your billing details. We never sell email lists.

• wordpress_logged_in_* and wp-settings-*: login session and admin preferences. Session only unless "Remember me" is ticked.
• woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session_*: tracks your basket between page loads. Expires when the browser closes.
• crisps_consent: stores your cookie banner choice for 12 months so we do not re-ask on every visit.

• Site analytics: aggregated visit data, and only after you accept analytics cookies in the banner.
• Search console data: aggregated search query data only. No cookies are set in your browser.

Use your browser's "clear cookies for this site" setting. On Chrome: Settings → Privacy and security → Site settings → View permissions and data stored across sites → search "crisps.biz" → Delete.

Shop at WWW.TEAS.CO.UK Limited, registered in England and Wales (company registration available on request), registered office at 72 Frant Road, Tunbridge Wells, Kent TN2 5LR. VAT registration handled per HMRC; consumer prices on the site are inclusive of VAT where applicable.

Placing an order is an offer to buy. The contract forms when we send the "Your order is on its way" dispatch email. Prices can change without notice but anything you have already paid for is fixed at the price you paid.

Delivery options and their prices are shown at checkout, before you pay, and confirmed in your order email.

If something we have sold you turns out to be out of stock, we will email you and offer a full refund or a substitution.

We are not liable for indirect or consequential loss. Our maximum liability is capped at the value of your order. Nothing in this section limits your statutory rights under the Consumer Rights Act 2015.

English law applies. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.